FAQ
 

When will my masks get here?

Note: AT THIS TIME THE USPS IS EXPERIENCING ADDITIONAL DELAYS IN SHIPPING TIME DUE TO INCREASED DEMAND, PLEASE PLAN ACCORDINGLY.

Our turnaround time for getting masks out the door has been about 1-3 business days. So for curbside pickup, you may even be able to pick your masks up same day if you have lucky timing. However, orders of 10 or more, or orders that contain a matching pocket tee may take an additional day.

Our free shipping option will come in an envelope through first class mail. While arrival times vary, masks typically tend to take 1-2 weeks to arrive. We will send you confirmation when your product has been shipped, but cannot guarantee an arrival date. After you receive your “order fulfilled” email, I cannot tell you where your mask is, as that means its in the mail.

Faster shipping methods are available at checkout.

How does curbside pickup work?

To get your masks as soon as possible, select “curbside pickup” at checkout. Pickup location is in Portsmouth, New Hampshire’s West End. As soon as your order is ready, you’ll receive an email with the exact address and instructions.

Do you do international shipping?

Yes! Our masks have left for Germany and the UK so far, but due to variable shipping costs ($5-$20 for untracked shipping) orders should be placed through email or Instagram @thelilyputian.

What if I can’t afford a mask or am looking at possibly losing my job?

Let’s 👏 All 👏 Bring 👏 Back 👏 The 👏 Barter 👏 Economy 👏 . I’m still doing masks for trade or barter there just wasn’t an easy button for that on this square space template. So if you’re an artist, photographer, person with skills or things you can mail in place of money, send me a message on Instagram! Seriously, I love trading things! And mail!

Do you do bulk orders?

Yes, please email lilymjmcclure@gmail.com for pricing and more

What’s your return policy?

If you are dissatisfied with your mask for any reason, or you believe that there’s been an error in your order, please reach out to me!

Do you do custom masks?

Yes, I’ve made masks from custom block prints, masks that match a client’s car, to a set that looked like the Indonesian flag. Custom pricing applies (generally $20/mask). While I may not be able to make your request, I’m happy to hear it.